HAWK - INSTALLATION INSTRUCTIONS

Installing OTRS Server

Steps for Installing OTRS over a new Database Server:

1. curl -O https://raw.githubusercontent.com/abhishekunotech/install_scripts/master/installOTRS.sh
2. chmod +x installOTRS.sh
3. ./installOTRS.sh
4. Make sure you have followed steps for Installing PostgreSQL server
5. systemctl start httpd
6. yum install -y perl-DBD-Pg
7. Run Web Installer - go to <ip_of_server>/otrs/installer.pl

Steps for Installing OTRS over an existing Database Server:

1. curl -O https://raw.githubusercontent.com/abhishekunotech/install_scripts/master/installOTRS.sh
2. chmod +x installOTRS.sh
3. ./installOTRS.sh
4. curl -O https://raw.githubusercontent.com/abhishekunotech/install_scripts/master/postInstallOTRS.sh
5. chmod +x postInstallOTRS.sh
6. ./postInstallOTRS.sh

Installing PostgreSQL Server

Steps for Installing Database

1. curl -O https://raw.githubusercontent.com/abhishekunotech/install_scripts/master/installPG.sh
2. chmod +x installPG.sh
3. ./installPG.sh
4. systemctl restart postgresql-9.6
5. vim /var/lib/pgsql/9.6/data/pg_hba.conf
6. Add a line -- "host all all <ip_of_otrs_server> trust"
7. vim /var/lib/pgsql/9.6/data/postgresql.conf
8. Change hostname to <ip_of_postgre_server>
9. Follow steps for Installing OTRS on new Database Server

Backing up and Restoring PostgreSQL data

Steps

1. su - postgres
2. pg_dumpall > output.dmp
3. psql -f output.dmp postgres

Restoring Config and Code from Git

Steps

1. git pull
2. yes | cp -R /opt/otrs/OTRS-Kernel/* /opt/otrs/Kernel/

Committing code to Git

Steps

1. yes | cp -R /opt/otrs/Kernel/* /opt/otrs/OTRS-Kernel/
2. git commit -am ""
3. git push

Installing Memcache

Steps

0. Pull the latest code
1. yum install -y gcc memcached patch
2. git clone https://github.com/JRaspass/Cache-Memcached-Fast.git
3. cd Cache-Memcached-Fast
4. perl Makefile.pl
5. make
6. systemctl start memcached
7. make test
8. make install
9. cd /opt/otrs/OTRS-Kernel
10. cp otrs-memcached.patch ../../otrs
11. patch -i otrs-memcached.patch
12. Go to <ip_of_otrs_server>/otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core::Cache;SysConfigGroup=Framework;#
13. Change Cache Module to Memcached and enable disabled checkboxes.
14. systemctl restart httpd
15. su - otrs
16. bin/otrs.Console.pl Maint::Config::Rebuild