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[Bug]: 500 Internal Server Error when running shopify app dev #4935

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2 tasks done
dmaack opened this issue Nov 27, 2024 · 1 comment
Open
2 tasks done

[Bug]: 500 Internal Server Error when running shopify app dev #4935

dmaack opened this issue Nov 27, 2024 · 1 comment
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Area: @shopify/app @shopify/app package issues Severity: 3 Normal Severity Type: Bug Something isn't working

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@dmaack
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dmaack commented Nov 27, 2024

Please confirm that you have:

  • Searched existing issues to see if your issue is a duplicate. (If you’ve found a duplicate issue, feel free to add additional information in a comment on it.)
  • Reproduced the issue in the latest CLI version.

In which of these areas are you experiencing a problem?

App

Expected behavior

Expected behavior

When running shopify app dev, the command should successfully start the development server and set up the environment.

Actual behavior

Actual behavior

The command fails with a 500 Internal Server Error.

I've had this issue before but has usually been solved on the Shopify side as a more global issue. To verify this time that it does not seem to be a "global" issue, I created a blank/new project and was able to successfully start the development server by running shopify app dev. When added the --verbose flag to the fresh project and current project with the 500 error, I noticed the area that the command seems to be failing. See the output below:

2024-11-21T15:52:15.016Z: Request to https://partners.shopify.com/api/cli/graphql completed in 584 ms
With response headers:
cache-control: max-age=0, private, must-revalidate
content-type: application/json; charset=utf-8
etag: W/"307ce8c20eb717c29fecaea0a7e9e910"
server-timing: processing;dur=404, socket_queue;dur=1.888, util;dur=0.3, cfRequestDuration;dur=510.999918
x-request-id: d6eba42a-65ba-4b37-98aa-2d5c6a328ee7-1732204334
Error message:
The Partners GraphQL API responded unsuccessfully with errors:
[
{
"message": "Unexpected system error",
"extensions": {
"code": "500"
}
}
]
Request ID: d6eba42a-65ba-4b37-98aa-2d5c6a328ee7-1732204334

Additional context

  • The error occurs after successfully setting up the Cloudflare tunnel
  • The app URLs are successfully updated before the error occurs
  • Shopify Support has confirmed seeing the 500 response but cannot determine the source
  • Also receive 500 error when trying to run shopify app deploy
  • Already attempted:
    • Re-running the command
    • Logging out and back in
    • Using --reset flag
    • Confirming env vars are correct
    • Confirmed appropriate configs are linked correctly
    • Confirmed all scopes match Partner Dashboard

Verbose output

Based on the verbose output, fails trying to fetch extension registrations from the Partners API.

### Verbose output

shopify app dev --verbose 
2024-11-21T15:52:04.278Z: Running command app dev
2024-11-21T15:52:04.281Z: Notifications to show: 0
2024-11-21T15:52:04.290Z: Reading cached app information for directory /Users/**/Projects/Shopify Apps/matchbox...
2024-11-21T15:52:04.291Z: Reading the content of file at shopify.app.local.toml...
2024-11-21T15:52:04.293Z: Reading the content of file at shopify.app.local.toml...
2024-11-21T15:52:04.294Z: Ensuring that the user is authenticated with the Partners API with the following scopes:
[]

2024-11-21T15:52:04.295Z: Getting session store...
2024-11-21T15:52:04.296Z: Validating existing session against the scopes:
[
  "openid",
  "https://api.shopify.com/auth/shop.admin.graphql",
  "https://api.shopify.com/auth/shop.admin.themes",
  "https://api.shopify.com/auth/partners.collaborator-relationships.readonly",
  "https://api.shopify.com/auth/shop.storefront-renderer.devtools",
  "https://api.shopify.com/auth/partners.app.cli.access",
  "https://api.shopify.com/auth/destinations.readonly"
]
For applications:
{
  "partnersApi": {
    "scopes": []
  }
}

2024-11-21T15:52:04.296Z: Sending Identity Introspection request to URL: https://accounts.shopify.com/oauth/introspection
2024-11-21T15:52:04.296Z: Sending POST request to URL https://accounts.shopify.com/oauth/introspection
With request headers:
 - User-Agent: Shopify CLI; v=3.70.0
 - Keep-Alive: timeout=30
 - Sec-CH-UA-PLATFORM: darwin
 - Content-Type: application/json

2024-11-21T15:52:04.620Z: Request to https://accounts.shopify.com/oauth/introspection completed in 323 ms
With response headers:
 - cache-control: no-cache, no-store, private, must-revalidate, max-age=0
 - content-type: application/json; charset=utf-8
 - etag: W/"0192dd5b26d018924fbd8c1b4a4e0601"
 - server-timing: processing;dur=30, socket_queue;dur=1.605, edge;dur=1.022, util;dur=0.05, cfRequestDuration;dur=210.000038
 - x-request-id: 639353d4-8948-411a-b8d5-9b12ea1202e4-1732204324
    
2024-11-21T15:52:04.624Z: The identity token is valid: true
2024-11-21T15:52:04.624Z: 
The validation of the token for application/identity completed with the following results:
- It's expired: false
- It's invalid in identity: false
  
2024-11-21T15:52:04.625Z: Verifying that the user has a Partner organization
2024-11-21T15:52:04.626Z: Confirmed partner account exists from cache
2024-11-21T15:52:04.626Z: Getting partner account info from cache
2024-11-21T15:52:04.633Z: Sending "Partners" GraphQL request:
  query FindApp($apiKey: String!) {
    app(apiKey: $apiKey) {
      id
      title
      apiKey
      organizationId
      apiSecretKeys {
        secret
      }
      appType
      grantedScopes
      applicationUrl
      redirectUrlWhitelist
      requestedAccessScopes
      webhookApiVersion
      embedded
      posEmbedded
      preferencesUrl
      gdprWebhooks {
        customerDeletionUrl
        customerDataRequestUrl
        shopDeletionUrl
      }
      appProxy {
        subPath
        subPathPrefix
        url
      }
      developmentStorePreviewEnabled
      disabledFlags
    }
  }

With variables:
{
  "apiKey": "*****"
}

With request headers:
 - User-Agent: Shopify CLI; v=3.70.0
 - Keep-Alive: timeout=30
 - Sec-CH-UA-PLATFORM: darwin
 - Content-Type: application/json

to https://partners.shopify.com/api/cli/graphql
2024-11-21T15:52:06.213Z: Request to https://partners.shopify.com/api/cli/graphql completed in 1578 ms
With response headers:
 - cache-control: max-age=0, private, must-revalidate
 - content-type: application/json; charset=utf-8
 - etag: W/"2e0c92862c2ff2321c0fc539cf3569df"
 - server-timing: processing;dur=534, socket_queue;dur=2.558, util;dur=0.5, cfRequestDuration;dur=649.999857
 - x-request-id: 57bc0f19-6c36-44a1-9f64-a206c9d6d26a-1732204325
    
2024-11-21T15:52:06.218Z: Sending "Partners" GraphQL request:
  query FindOrganization($id: ID!) {
    organizations(id: $id, first: 1) {
      nodes {
        id
        businessName
      }
    }
  }

With variables:
{
  "id": "3809606"
}

With request headers:
 - User-Agent: Shopify CLI; v=3.70.0
 - Keep-Alive: timeout=30
 - Sec-CH-UA-PLATFORM: darwin
 - Content-Type: application/json

to https://partners.shopify.com/api/cli/graphql
2024-11-21T15:52:06.466Z: Request to https://partners.shopify.com/api/cli/graphql completed in 248 ms
With response headers:
 - cache-control: max-age=0, private, must-revalidate
 - content-type: application/json; charset=utf-8
 - etag: W/"e6e1e28f3b2e5bcc313e18c72106ff4b"
 - server-timing: processing;dur=73, socket_queue;dur=1.935, util;dur=0.3, cfRequestDuration;dur=171.000004
 - x-request-id: b26d8d0b-e0bc-4e33-8f39-da3ce61ff7dd-1732204326
    
2024-11-21T15:52:06.472Z: Sending "Partners" GraphQL request:
  query fetchSpecifications($api_key: String!) {
    extensionSpecifications(apiKey: $api_key) {
      name
      externalName
      externalIdentifier
      identifier
      gated
      experience
      options {
        managementExperience
        registrationLimit
      }
      features {
        argo {
          surface
        }
      }
      validationSchema {
        jsonSchema
      }
    }
  }

With variables:
{
  "api_key": "***"
}

With request headers:
 - User-Agent: Shopify CLI; v=3.70.0
 - Keep-Alive: timeout=30
 - Sec-CH-UA-PLATFORM: darwin
 - Content-Type: application/json

to https://partners.shopify.com/api/cli/graphql
2024-11-21T15:52:07.142Z: Request to https://partners.shopify.com/api/cli/graphql completed in 669 ms
With response headers:
 - cache-control: max-age=0, private, must-revalidate
 - content-type: application/json; charset=utf-8
 - etag: W/"13fe689d1191dc8864cfd658646d5359"
 - server-timing: processing;dur=194, socket_queue;dur=7.534, util;dur=0.5, cfRequestDuration;dur=335.999966
 - x-request-id: b937a53a-d7ed-4c10-94c4-b2040351a7bf-1732204326
    
2024-11-21T15:52:07.149Z: The following extension specifications were defined locally but not found in the remote specifications: data, payments_extension, tax_calculation
2024-11-21T15:52:07.151Z: Reading the content of file at shopify.app.staging.toml...
2024-11-21T15:52:07.151Z: Reading the content of file at shopify.app.toml...
2024-11-21T15:52:07.225Z: Reading the content of file at package.json...
2024-11-21T15:52:07.225Z: Reading the content of file at package.json...
2024-11-21T15:52:07.227Z: 
Running system process:
  · Command: npm prefix
  · Working directory: /Users/**/Projects/Shopify Apps/matchbox

2024-11-21T15:52:07.327Z: Obtaining the dependency manager in directory /Users/**/Projects/Shopify Apps/matchbox...
2024-11-21T15:52:07.328Z: 
Running system process:
  · Command: shopify version
  · Working directory: /Users/**/Projects/Shopify Apps/matchbox

2024-11-21T15:52:08.206Z: Reading the content of file at shopify.web.toml...
2024-11-21T15:52:08.209Z: Reading the content of file at package.json...
2024-11-21T15:52:08.209Z: Notifications to show: 0
2024-11-21T15:52:08.210Z: Reading cached app information for directory /Users/**/Projects/Shopify Apps/matchbox...
2024-11-21T15:52:08.210Z: Storing app information for directory /Users/**/Projects/Shopify Apps/matchbox:{
  "appId": "eff13ed96fe994087beac83f2a236180",
  "title": "Matchbox",
  "directory": "/Users/**/Projects/Shopify Apps/matchbox",
  "orgId": "***"
}
2024-11-21T15:52:08.220Z: Sending "Partners" GraphQL request:
  query FindOrganization($orgId: ID!, $shopDomain: String) {
    organizations(id: $orgId, first: 1) {
      nodes {
        id
        businessName
        stores(shopDomain: $shopDomain, first: 1, archived: false) {
          nodes {
            shopId
            link
            shopDomain
            shopName
            transferDisabled
            convertableToPartnerTest
          }
        }
      }
    }
  }

With variables:
{
  "orgId": "****",
  "shopDomain": "quickstart-6c746599.myshopify.com"
}

With request headers:
 - User-Agent: Shopify CLI; v=3.70.0
 - Keep-Alive: timeout=30
 - Sec-CH-UA-PLATFORM: darwin
 - Content-Type: application/json

to https://partners.shopify.com/api/cli/graphql
2024-11-21T15:52:08.580Z: Request to https://partners.shopify.com/api/cli/graphql completed in 360 ms
With response headers:
 - cache-control: max-age=0, private, must-revalidate
 - content-type: application/json; charset=utf-8
 - etag: W/"8fb965c09ebec0faac4f517808983934"
 - server-timing: processing;dur=170, socket_queue;dur=2.239, util;dur=0.3, cfRequestDuration;dur=277.000189
 - x-request-id: 72b2e035-ab42-4f6f-a552-1a3cb66ab756-1732204328
    
2024-11-21T15:52:08.581Z: Getting a random port...
2024-11-21T15:52:08.585Z: Random port obtained: 63710
2024-11-21T15:52:08.611Z: cloudflared already installed, skipping
2024-11-21T15:52:08.613Z: 
Running system process:
  · Command: /Users/**/.nvm/versions/node/v20.16.0/lib/node_modules/@shopify/cli/bin/cloudflared tunnel --url http://localhost:63710 --no-autoupdate
  · Working directory: /Users/**/Projects/Shopify Apps/matchbox

2024-11-21T15:52:08.617Z: Sending "Partners" GraphQL request:
  query activeAppVersion($apiKey: String!) {
    app(apiKey: $apiKey) {
      activeAppVersion {
        appModuleVersions {
          registrationId
          registrationUuid
          registrationTitle
          type
          config
          specification {
            identifier
            name
            experience
            options {
              managementExperience
            }
          }
        }
      }
    }
  }

With variables:
{
  "apiKey": "*****"
}

With request headers:
 - User-Agent: Shopify CLI; v=3.70.0
 - Keep-Alive: timeout=30
 - Sec-CH-UA-PLATFORM: darwin
 - Content-Type: application/json

to https://partners.shopify.com/api/cli/graphql
2024-11-21T15:52:08.625Z: 2024-11-21T15:52:08Z INF Thank you for trying Cloudflare Tunnel. Doing so, without a Cloudflare account, is a quick way to experiment and try it out. However, be aware that these account-less Tunnels have no uptime guarantee. If you intend to use Tunnels in production you should use a pre-created named tunnel by following: https://developers.cloudflare.com/cloudflare-one/connections/connect-apps
2024-11-21T15:52:08Z INF Requesting new quick Tunnel on trycloudflare.com...

2024-11-21T15:52:09.158Z: Request to https://partners.shopify.com/api/cli/graphql completed in 541 ms
With response headers:
 - cache-control: max-age=0, private, must-revalidate
 - content-type: application/json; charset=utf-8
 - etag: W/"c61cddb9a761a0f1cfc597e5975b2b6c"
 - server-timing: processing;dur=306, socket_queue;dur=2.396, util;dur=0.3, cfRequestDuration;dur=448.999882
 - x-request-id: 23a1f973-e8f7-49ea-adb2-69abcc693939-1732204328
    
2024-11-21T15:52:09.162Z: Reading cached app information for directory /Users/**/Projects/Shopify Apps/matchbox...
╭─ info ───────────────────────────────────────────────────────────────────────╮
│                                                                              │
│  Using shopify.app.local.toml for default values:                            │
│                                                                              │
│    • Org:             Matchbox                                               │
│    • App:             Matchbox                                               │
│    • Dev store:       quickstart-6c746599.myshopify.com                      │
│    • Update URLs:     Yes                                                    │
│                                                                              │
│   You can pass  `--reset`  to your command to reset your app configuration.  │
│                                                                              │
╰──────────────────────────────────────────────────────────────────────────────╯

2024-11-21T15:52:09.204Z: Port 3457 is free
2024-11-21T15:52:09.206Z: Polling tunnel status for cloudflare (attempt 0): starting
2024-11-21T15:52:09.206Z: Getting a random port...
2024-11-21T15:52:09.207Z: Random port obtained: 63718
2024-11-21T15:52:09.708Z: Polling tunnel status for cloudflare (attempt 1): starting
2024-11-21T15:52:10.210Z: Polling tunnel status for cloudflare (attempt 2): starting
2024-11-21T15:52:10.711Z: Polling tunnel status for cloudflare (attempt 3): starting
2024-11-21T15:52:11.220Z: Polling tunnel status for cloudflare (attempt 4): starting
2024-11-21T15:52:11.724Z: Polling tunnel status for cloudflare (attempt 5): starting
2024-11-21T15:52:12.226Z: Polling tunnel status for cloudflare (attempt 6): starting
2024-11-21T15:52:12.729Z: Polling tunnel status for cloudflare (attempt 7): starting
2024-11-21T15:52:13.229Z: Polling tunnel status for cloudflare (attempt 8): starting
2024-11-21T15:52:13.346Z: 2024-11-21T15:52:13Z INF +--------------------------------------------------------------------------------------------+
2024-11-21T15:52:13Z INF |  Your quick Tunnel has been created! Visit it at (it may take some time to be reachable):  |
2024-11-21T15:52:13Z INF |  https://surplus-narrow-hanging-bear.trycloudflare.com                                     |
2024-11-21T15:52:13Z INF +--------------------------------------------------------------------------------------------+

2024-11-21T15:52:13.347Z: 2024-11-21T15:52:13Z INF Cannot determine default configuration path. No file [config.yml config.yaml] in [~/.cloudflared ~/.cloudflare-warp ~/cloudflare-warp /etc/cloudflared /usr/local/etc/cloudflared]
2024-11-21T15:52:13Z INF Version 2024.8.2
2024-11-21T15:52:13Z INF GOOS: darwin, GOVersion: go1.22.2-devel-cf, GoArch: arm64
2024-11-21T15:52:13Z INF Settings: map[ha-connections:1 no-autoupdate:true protocol:quic url:http://localhost:63710]

2024-11-21T15:52:13.347Z: 2024-11-21T15:52:13Z INF Generated Connector ID: 8b55ddb5-a58a-4104-a6ec-ade786e3f597

2024-11-21T15:52:13.394Z: 2024-11-21T15:52:13Z INF Initial protocol quic

2024-11-21T15:52:13.394Z: 2024-11-21T15:52:13Z INF ICMP proxy will use 192.168.1.17 as source for IPv4

2024-11-21T15:52:13.394Z: 2024-11-21T15:52:13Z INF ICMP proxy will use fe80::7f:c312:d4d2:9369 in zone en0 as source for IPv6

2024-11-21T15:52:13.394Z: 2024-11-21T15:52:13Z INF Created ICMP proxy listening on 192.168.1.17:0
2024-11-21T15:52:13Z INF Created ICMP proxy listening on [fe80::7f:c312:d4d2:9369%en0]:0

2024-11-21T15:52:13.419Z: 2024-11-21T15:52:13Z INF Starting metrics server on 127.0.0.1:63723/metrics

2024-11-21T15:52:13.486Z: 2024-11-21T15:52:13Z ERR update check failed error="no release found"

2024-11-21T15:52:13.634Z: 2024-11-21T15:52:13Z INF Registered tunnel connection connIndex=0 connection=ecc3a371-dca3-43d1-8e32-819ac900658e event=0 ip=198.41.192.77 location=lax05 protocol=quic

2024-11-21T15:52:13.731Z: Polling tunnel status for cloudflare (attempt 9): connected
2024-11-21T15:52:13.731Z: Reading cached app information for directory /Users/**/Projects/Shopify Apps/matchbox...
2024-11-21T15:52:13.738Z: Sending "Partners" GraphQL request:
  mutation appUpdate($apiKey: String!, $applicationUrl: Url!, $redirectUrlWhitelist: [Url]!, $appProxy: AppProxyInput) {
    appUpdate(
      input: {
        apiKey: $apiKey
        applicationUrl: $applicationUrl
        redirectUrlWhitelist: $redirectUrlWhitelist
        appProxy: $appProxy
      }
    ) {
      userErrors {
        message
        field
      }
    }
  }

With variables:
{
  "apiKey": "*****",
  "applicationUrl": "https://surplus-narrow-hanging-bear.trycloudflare.com",
  "redirectUrlWhitelist": [
    "https://surplus-narrow-hanging-bear.trycloudflare.com/auth/callback",
    "https://surplus-narrow-hanging-bear.trycloudflare.com/auth/shopify/callback",
    "https://surplus-narrow-hanging-bear.trycloudflare.com/api/auth/callback"
  ]
}

With request headers:
 - User-Agent: Shopify CLI; v=3.70.0
 - Keep-Alive: timeout=30
 - Sec-CH-UA-PLATFORM: darwin
 - Content-Type: application/json

to https://partners.shopify.com/api/cli/graphql
2024-11-21T15:52:14.413Z: Request to https://partners.shopify.com/api/cli/graphql completed in 675 ms
With response headers:
 - cache-control: max-age=0, private, must-revalidate
 - content-type: application/json; charset=utf-8
 - etag: W/"76acb4e44b91f928c3744a856cacdd2e"
 - server-timing: processing;dur=482, socket_queue;dur=2.177, util;dur=0.4, cfRequestDuration;dur=599.999905
 - x-request-id: 62919c14-03db-495f-b878-58352bfe5c75-1732204333
    
2024-11-21T15:52:14.416Z: Reading the content of file at shopify.app.local.toml...
2024-11-21T15:52:14.422Z: Writing some content to file at shopify.app.local.toml...
2024-11-21T15:52:14.431Z: Sending "Partners" GraphQL request:
  query allAppExtensionRegistrations($apiKey: String!) {
    app(apiKey: $apiKey) {
      extensionRegistrations {
        id
        uuid
        title
        type
        draftVersion {
          config
          context
        }
        activeVersion {
          config
          context
        }
      }
      configurationRegistrations {
        id
        uuid
        title
        type
        draftVersion {
          config
          context
        }
        activeVersion {
          config
          context
        }
      }
      dashboardManagedExtensionRegistrations {
        id
        uuid
        title
        type
        activeVersion {
          config
          context
        }
        draftVersion {
          config
          context
        }
      }
    }
  }

With variables:
{
  "apiKey": "*****"
}

With request headers:
 - User-Agent: Shopify CLI; v=3.70.0
 - Keep-Alive: timeout=30
 - Sec-CH-UA-PLATFORM: darwin
 - Content-Type: application/json

to https://partners.shopify.com/api/cli/graphql
2024-11-21T15:52:15.016Z: Request to https://partners.shopify.com/api/cli/graphql completed in 584 ms
With response headers:
 - cache-control: max-age=0, private, must-revalidate
 - content-type: application/json; charset=utf-8
 - etag: W/"307ce8c20eb717c29fecaea0a7e9e910"
 - server-timing: processing;dur=404, socket_queue;dur=1.888, util;dur=0.3, cfRequestDuration;dur=510.999918
 - x-request-id: d6eba42a-65ba-4b37-98aa-2d5c6a328ee7-1732204334
    
╭─ error ──────────────────────────────────────────────────────────────────────╮
│                                                                              │
│                                                                              │
│  The Partners GraphQL API responded unsuccessfully with errors:              │
│                                                                              │
│  [                                                                           │
│    {                                                                         │
│      "message": "Unexpected system error",                                   │
│      "extensions": {                                                         │
│        "code": "500"                                                         │
│      }                                                                       │
│    }                                                                         │
│  ]                                                                           │
│                                                                              │
│  Request ID: d6eba42a-65ba-4b37-98aa-2d5c6a328ee7-1732204334                 │
│                                                                              │
│                                                                              │
│  To investigate the issue, examine this stack trace:                         │
│    at makeRequest (Users/**/.nvm/versions/node/v20.16.0/lib/nod  │
│    e_modules/@shopify/cli/dist/chunk-GDYKHT64.js:27240)                      │
│    at processTicksAndRejections (node:internal/process/task_queues:95)       │
│    at async makeVerboseRequest (Users/**/.nvm/versions/node/v20  │
│    .16.0/lib/node_modules/@shopify/cli/dist/chunk-GDYKHT64.js:27270)         │
│    at async retryAwareRequest (Users/**/.nvm/versions/node/v20.  │
│    16.0/lib/node_modules/@shopify/cli/dist/chunk-GDYKHT64.js:27346)          │
│    at (Users/**/.nvm/versions/node/v20.16.0/lib/node_modules/@s  │
│    hopify/cli/dist/chunk-5OP2SA7G.js:3269)                                   │
│    at (Users/**/.nvm/versions/node/v20.16.0/lib/node_modules/@s  │
│    hopify/cli/dist/chunk-PJKCWDDX.js:29947)                                  │
│                                                                              │
╰──────────────────────────────────────────────────────────────────────────────╯

2024-11-21T15:52:15.040Z: 
Running system process:
  · Command: npm prefix
  · Working directory: /Users/**/Projects/Shopify Apps/matchbox

2024-11-21T15:52:15.146Z: Obtaining the dependency manager in directory /Users/**/Projects/Shopify Apps/matchbox...
2024-11-21T15:52:15.433Z: Request to https://monorail-edge.shopifysvc.com/v1/produce completed in 174 ms
With response headers:
 - x-request-id: 8f29ccba-da79-4b59-b0f1-309c3abfa76d
    
2024-11-21T15:52:15.434Z: Analytics event sent: {
  "command": "app dev",
  "time_start": 1732204324279,
  "time_end": 1732204335038,
  "total_time": 10759,
  "success": false,
  "cli_version": "3.70.0",
  "ruby_version": "",
  "node_version": "20.16.0",
  "is_employee": false,
  "uname": "darwin arm64",
  "env_ci": false,
  "env_plugin_installed_any_custom": false,
  "env_plugin_installed_shopify": "[\"@shopify/cli\"]",
  "env_shell": "zsh",
  "env_device_id": "***",
  "env_cloud": "localhost",
  "env_package_manager": "npm",
  "env_is_global": true,
  "env_auth_method": "device_auth",
  "cmd_app_warning_api_key_deprecation_displayed": false,
  "cmd_app_all_configs_any": true,
  "cmd_app_all_configs_clients": "{\"shopify.app.local.toml\":\"eff13ed96fe994087beac83f2a236180\",\"shopify.app.staging.toml\":\"1a129c4a53d77ce25c9e81b043a6093f\",\"shopify.app.toml\":\"1a129c4a53d77ce25c9e81b043a6093f\"}",
  "cmd_app_linked_config_used": true,
  "cmd_app_linked_config_name": "shopify.app.local.toml",
  "cmd_app_linked_config_git_tracked": true,
  "cmd_app_linked_config_source": "cached",
  "cmd_app_linked_config_uses_cli_managed_urls": true,
  "project_type": "node",
  "app_extensions_any": false,
  "app_extensions_breakdown": "{}",
  "app_extensions_count": 0,
  "app_extensions_custom_layout": false,
  "app_extensions_function_any": false,
  "app_extensions_function_count": 0,
  "app_extensions_theme_any": false,
  "app_extensions_theme_count": 0,
  "app_extensions_ui_any": false,
  "app_extensions_ui_count": 0,
  "app_name_hash": "***",
  "app_path_hash": "***",
  "app_scopes": "[\"read_customers\",\"read_discounts\",\"read_fulfillments\",\"read_inventory\",\"read_orders\",\"read_price_rules\",\"read_product_listings\",\"read_products\",\"unauthenticated_read_customers\",\"unauthenticated_write_customers\",\"write_assigned_fulfillment_orders\",\"write_customers\",\"write_discounts\",\"write_fulfillments\",\"write_inventory\",\"write_orders\",\"write_price_rules\",\"write_products\"]",
  "app_web_backend_any": true,
  "app_web_backend_count": 1,
  "app_web_custom_layout": true,
  "app_web_framework": "remix",
  "app_web_frontend_any": true,
  "app_web_frontend_count": 1,
  "env_package_manager_workspaces": true,
  "partner_id": ****,
  "api_key": "****",
  "cmd_app_reset_used": false,
  "store_fqdn_hash": "***",
  "cmd_all_timing_network_ms": 4984,
  "cmd_all_timing_prompts_ms": 0,
  "cmd_all_launcher": "unknown",
  "cmd_all_topic": "app",
  "cmd_all_plugin": "@shopify/app",
  "cmd_all_verbose": true,
  "cmd_all_path_override": true,
  "cmd_all_path_override_hash": "***",
  "cmd_app_dependency_installation_skipped": false,
  "cmd_dev_tunnel_type": "cloudflare",
  "cmd_all_last_graphql_request_id": "62919c14-03db-495f-b878-58352bfe5c75-1732204333",
  "cmd_all_timing_active_ms": 5774,
  "cmd_all_exit": "unexpected_error",
  "user_id": "***",
  "args": "--verbose",
  "error_message": "\nThe Partners GraphQL API responded unsuccessfully with errors:\n\n\u001b[33m[\n  {\n    \u001b[0m\u001b[37m\"message\":\u001b[33m \u001b[0m\u001b[32m\"Unexpected system error\"\u001b[33m,\n    \u001b[0m\u001b[37m\"extensions\":\u001b[33m {\n      \u001b[0m\u001b[37m\"code\":\u001b[33m \u001b[0m\u001b[32m\"500\"\u001b[33m\n    }\n  }\n]\u001b[0m\n      \nRequest ID: d6eba42a-65ba-4b37-98aa-2d5c6a328ee7-1732204334\n",
  "app_name": "matchbox",
  "store_fqdn": "quickstart-6c746599.myshopify.com",
  "env_plugin_installed_all": "[\"@shopify/cli\"]",
  "metadata": "{\"extraPublic\":{},\"extraSensitive\":{}}"
}
2024-11-21T15:52:15.447Z: Reporting unhandled error to Bugsnag: 
The Partners GraphQL API responded unsuccessfully with errors:

[
  {
    "message": "Unexpected system error",
    "extensions": {
      "code": "500"
    }
  }
]
      
Request ID: d6eba42a-65ba-4b37-98aa-2d5c6a328ee7-1732204334

2024-11-21T15:52:15.505Z: 
Running system process:
  · Command: npm prefix
  · Working directory: /Users/***/Projects/Shopify Apps/matchbox

2024-11-21T15:52:15.608Z: Obtaining the dependency manager in directory /Users/***/Projects/Shopify Apps/matchbox...

Reproduction steps

  1. Run shopify app dev --verbose
  2. Command successfully sets up tunnel and updates app URLs
  3. Fails when trying to fetch extension registrations

Operating System

Operating System: Mac OS Monterey

Shopify CLI version (check your project's package.json if you're not sure)

3.70.0

Shell

zsh

Node version (run node -v if you're not sure)

20.16.0

What language and version are you using in your application?

Node.js 20.16.0
@dmaack dmaack added the Type: Bug Something isn't working label Nov 27, 2024
@catlee
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Contributor

catlee commented Nov 29, 2024

Thank you for your detailed bug report! I'll pass this along to our team to investigate.

@catlee catlee added the Severity: 3 Normal Severity label Nov 29, 2024
@frandiox frandiox added the Area: @shopify/app @shopify/app package issues label Dec 11, 2024
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Area: @shopify/app @shopify/app package issues Severity: 3 Normal Severity Type: Bug Something isn't working
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@catlee @frandiox @dmaack